Effective Date: 1 September 2026
These Terms & Conditions form part of your Membership Agreement with Core24 Fitness (ABN 99 754 651 906).
They explain your rights and responsibilities as a member and our commitment to providing a safe, welcoming and enjoyable environment for everyone.
By signing a Membership Agreement, completing an online membership registration, or otherwise joining Core24 Fitness, you acknowledge that you have been provided with access to these Terms & Conditions and agree to be bound by them.
Please read these Terms & Conditions carefully before joining.
Unless the context indicates otherwise:
Access Device means the key fob, access card, mobile credential or any other method issued by Core24 Fitness to allow entry into the Club.
Club means Core24 Fitness.
Direct Debit Provider means the third-party payment provider engaged by Core24 Fitness to process recurring membership payments.
Member means the person who has entered into a Membership Agreement with Core24 Fitness.
Membership Agreement means the agreement between the Member and Core24 Fitness, including the Membership Application, these Terms & Conditions and any documents referred to within them.
Membership Fees means all fees and charges payable under the Membership Agreement, including membership fees, administration fees, setup fees and any other applicable charges.
Minimum Term means the minimum commitment period applicable to the Member’s selected membership.
Staffed Hours means the hours during which Core24 Fitness staff are rostered on site. Current Staffed Hours are published on our website and may change from time to time.
Direct Debit Memberships are paid by recurring direct debit from the Member’s nominated bank account.
Direct Debit Memberships are subject to a minimum commitment period of six (6) months unless otherwise specified in the Membership Agreement (2.2).
Following the expiry of the Minimum Term, Direct Debit Memberships continue on an ongoing basis until cancelled in accordance with these Terms & Conditions.
No Lock-In Contract Memberships do not have a Minimum Term and may be cancelled at any time by providing at least twelve (12) days’ written notice before the next scheduled direct debit.
Membership Fees remain payable during the notice period.
Upfront Memberships are available for the fixed term selected in the Membership Agreement. Membership fees are payable in full before commencement. Upfront Memberships do not automatically renew and are non-refundable once commenced, except where required by law.
Core24 Fitness offer short-term Holiday Memberships.
Holiday Memberships are available for the period specified at the time of purchase and must be paid in full upfront.
Holiday Memberships automatically expire at the end of the purchased term and do not renew unless a new membership is purchased.
Holiday Memberships are non-refundable once commenced except where required by law.
Holiday Memberships are subject to these Terms & Conditions unless otherwise stated at the time of purchase.
The Youth Membership – Age 15 (Staffed Hours Only) is available only to members who are 15 years of age.
To join this membership, the member must have the written consent of a parent or legal guardian and complete the joining process during Staffed Hours with their parent or legal guardian present.
Access is restricted to Staffed Hours only.
While using the Club, the member must be accompanied and actively supervised at all times by a responsible adult who:
The supervising member must remain within the Club and directly supervise the 15-year-old member for the entire duration of each visit.
These supervision requirements are a mandatory condition of membership and are in place to comply with Core24 Fitness’s insurance and risk management requirements.
If a 15-year-old member accesses or attempts to use the Club without the required supervision, or if the supervising adult does not meet the above requirements, Core24 Fitness may immediately suspend or terminate the membership without notice.
Once a member turns 16 years of age, they become eligible to transfer to the Youth Membership – Ages 16–17 (24/7 Access). Access conditions will not change until the membership has been updated by Core24 Fitness.
Members aged 16 or 17 years must have the written consent of a parent or legal guardian before joining Core24 Fitness.
Members may access the Club 24 hours a day, 7 days a week in accordance with their membership and must comply with all Club rules, safety requirements and these Terms & Conditions.
Core24 Fitness reserves the right to refuse, suspend or cancel a Youth Membership where it reasonably believes it is necessary for the safety of the Member, other Members, staff or the Club.
To become a Member you must:
Memberships commence on the agreed start date shown on your Membership Agreement.
Core24 Fitness reserves the right to decline an application for membership where it reasonably believes the application is inconsistent with the safe operation of the Club or these Terms & Conditions.
All new Members are required to complete an initial orientation with a Core24 Fitness staff member.
The orientation is designed to familiarise Members with:
Members acknowledge that the orientation does not constitute personal training, fitness advice or medical advice and does not replace the need to exercise within their own capabilities.
Members agree to pay all Membership Fees applicable to their chosen membership.
Membership Fees include the membership fee together with any applicable setup fees or other charges disclosed at the time of joining.
For Direct Debit Memberships:
Members are responsible for ensuring sufficient funds are available on each scheduled debit date.
Where a direct debit payment is dishonoured, the Direct Debit Provider may charge a dishonour fee in accordance with the Member’s Direct Debit Authority.
Members must promptly notify Core24 Fitness of any changes to their payment details or contact information.
Members are entitled to access the Club in accordance with their selected membership type and the applicable access conditions.
Access may occasionally be unavailable due to maintenance, repairs, cleaning, emergencies, security incidents, power outages or circumstances beyond the reasonable control of Core24 Fitness. Wherever practicable, members will be notified in advance of any planned interruption to Club access.
Members are responsible for the security and proper use of their Access Key Fob.
Members must not lend, transfer, share or allow any other person to use their Access Key Fob.
If an Access Key Fob is lost, stolen or damaged, the Member must notify Core24 Fitness as soon as reasonably practicable. A replacement fee will apply.
Core24 Fitness may deactivate an Access Key Fob where:
Members must not permit any other person to enter the Club using their Access Key Fob or otherwise provide unauthorised access to the Club.
This includes:
Any person entering the Club must hold a valid membership or have been authorised by Core24 Fitness.
Where Core24 Fitness reasonably believes a Member has provided unauthorised access, we may:
These measures are necessary to protect the safety and security of our members, staff and the Club.
Core24 Fitness may offer complimentary trial visits to prospective members at its discretion. Trial visits are generally available during Staffed Hours only and must be arranged through Club staff before entering the Club.
Core24 Fitness is committed to providing a safe, welcoming and respectful environment for all members, visitors and staff.
While using the Club, Members agree to:
Members must not:
Core24 Fitness may suspend or terminate a membership where a Member seriously or repeatedly breaches this Code of Conduct.
Core24 Fitness does not tolerate harassment, bullying, discrimination or intimidating behaviour.
Every member has the right to train in a safe, respectful and inclusive environment.
Behaviour that negatively impacts the safety, wellbeing or enjoyment of other members may result in suspension or termination of membership.
Members aged 15 years may only use the Club under the conditions of the Youth Membership – Age 15 (Staffed Hours Only).
A member aged 15 years must be actively supervised at all times by a responsible adult who:
Failure to comply with these supervision requirements may result in the immediate suspension or cancellation of the Youth Membership.
Members aged 16 and 17 years may use the Club under the conditions of the Youth Membership – Ages 16–17 (24/7 Access) and must comply with all Club rules and safety requirements.
Members are welcome to use mobile phones for personal use, including recording their own workouts.
Members must respect the privacy of others and must not intentionally photograph or record another person without their consent.
Core24 Fitness may require any recording to cease where it reasonably believes it is impacting the privacy, comfort or safety of other members or staff.
Members acknowledge that exercise carries inherent risks and participate in physical activity at their own risk.
Members are responsible for exercising within their own physical capabilities and should seek medical advice before commencing or continuing an exercise program if they have any concerns regarding their health or fitness.
Members agree to immediately stop exercising and seek appropriate medical attention if they experience pain, dizziness, faintness, chest pain or any other symptoms that may indicate a medical condition.
Members confirm that the information provided during the joining process, including any pre-exercise screening questionnaire, is true and accurate to the best of their knowledge.
Members agree to notify Core24 Fitness if there is any significant change to their health that may affect their ability to safely use the Club.
Members must follow all emergency procedures and comply with any reasonable direction given by Core24 Fitness staff or emergency services personnel.
Members acknowledge that the Club operates as a 24-hour facility and that staff may not always be present.
Members must use equipment only for its intended purpose and in accordance with any instructions provided.
Equipment must not be modified, misused or operated in an unsafe manner.
Members must report any damaged or faulty equipment to Core24 Fitness as soon as practicable.
Members must not continue using equipment they reasonably believe to be faulty or unsafe.
Core24 Fitness understands that circumstances sometimes require a temporary break from training.
Members may request to suspend their membership, subject to the following conditions:
Suspensions do not reduce the Minimum Term. Any remaining Minimum Term will continue once the suspension ends.
Core24 Fitness may approve additional suspension periods at its discretion in exceptional circumstances.
Members on a Membership Agreement with a Minimum Term may cancel their membership after the Minimum Term has been completed.
To cancel, Members must provide written notice using the cancellation process specified by Core24 Fitness.
The required notice period is twelve (12) days before the next scheduled direct debit.
Membership Fees remain payable during the notice period.
Members on a No Lock-In Contract Membership may cancel at any time by providing at least twelve (12) days’ written notice before the next scheduled direct debit.
Membership Fees remain payable during the notice period.
Core24 Fitness may suspend or terminate a membership immediately where a Member:
Where appropriate, Core24 Fitness may provide the Member with an opportunity to remedy the breach before terminating the Membership Agreement.
New Members may cancel their Membership Agreement within forty-eight (48) hours of joining by providing written notice to Core24 Fitness.
Where the Member has accessed the Club or used any services during the cooling-off period, Core24 Fitness reserves the right to deduct the applicable casual access fee and/or service fees from any refund otherwise payable.
Any refund will otherwise be processed in accordance with Australian Consumer Law.
Core24 Fitness may review Membership Fees from time to time.
Any increase to Membership Fees will not apply during a Member’s Minimum Term unless otherwise permitted by law or agreed with the Member.
Following the expiry of the Minimum Term, Membership Fees may be varied by providing at least fourteen (14) days’ prior written notice.
Members who do not wish to accept the increased Membership Fees may cancel their membership in accordance with these Terms & Conditions before the increase takes effect.
Personal Training sessions conducted by Core24 Fitness or an authorised contractor are subject to separate booking arrangements and fees.
Members participating in Personal Training or coaching sessions agree to follow all reasonable instructions provided by the trainer and to immediately advise the trainer of any injury, illness or discomfort experienced during the session.
Core24 Fitness is not responsible for services provided by independent contractors except where required by law.
To promote the safety and security of members, staff and the Club, Core24 Fitness operates CCTV surveillance throughout the facility.
By entering the Club, members acknowledge that they may be recorded by CCTV.
CCTV footage may be accessed, reviewed or disclosed where reasonably necessary, including for:
Members must not interfere with, damage or obstruct any security or surveillance equipment.
Core24 Fitness collects, stores and uses personal information for the purposes of administering memberships, processing payments, communicating with members, providing services and complying with legal obligations.
Personal information will be handled in accordance with the Core24 Fitness Privacy Policy and applicable privacy laws.
Members agree to notify Core24 Fitness if their contact details change.
Core24 Fitness may communicate with members by email, SMS, telephone or other electronic means regarding their membership, payments, operational updates and other information relating to the services provided.
Members may opt out of marketing communications at any time; however, operational communications relating to their membership will continue where reasonably necessary.
Members are responsible for their personal belongings while using the Club.
Storage cubicles are provided as a convenience only and do not create a bailment or impose responsibility on Core24 Fitness for items stored within them.
Core24 Fitness accepts no responsibility for loss, theft or damage to personal property except where required by law.
Lost property may be donated to charity, disposed of, or otherwise dealt with by Core24 Fitness if not collected within a reasonable period.
Core24 Fitness will use reasonable efforts to keep the Club available for members.
From time to time, access to all or part of the Club may be restricted due to maintenance, repairs, equipment replacement, cleaning, emergencies, security incidents, public health requirements or circumstances beyond our reasonable control.
Temporary interruptions to Club access or equipment availability do not automatically entitle members to a refund, suspension, extension of membership or compensation, except where required by law.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or any other applicable legislation.
Subject to those rights, Members acknowledge that participation in physical exercise and the use of gym equipment involves inherent risks, including the risk of personal injury.
Members participate in all activities at their own risk and agree to exercise within their own capabilities.
To the extent permitted by law, Core24 Fitness is not liable for any loss, damage or injury arising from:
Nothing in this clause limits Core24 Fitness’s liability where such liability cannot lawfully be excluded.
Core24 Fitness may amend these Terms & Conditions from time to time where reasonably necessary to reflect changes in legislation, operational requirements or business practices.
Members will be given reasonable notice of any material changes.
The current version of these Terms & Conditions will always be available on the Core24 Fitness website.
Members consent to receiving notices and communications relating to their membership electronically, including by email or SMS, unless otherwise required by law.
It is the Member’s responsibility to ensure their contact details remain current.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms & Conditions are governed by the laws of Western Australia.
Any dispute arising in connection with the Membership Agreement will be determined in accordance with the laws of Western Australia.
These Terms & Conditions, together with the Membership Agreement and any documents expressly referred to within them, constitute the entire agreement between the Member and Core24 Fitness.
Core24 Fitness
ABN: 99 754 651 906
Address: (Shop 5) 8 Burragah Way, Duncraig WA 6023
Email: admin@core24fitness.com.au
Website: www.core24fitness.com.au
Version Control
Effective Date: 1 September 2026
This version of the Terms & Conditions takes effect from 1st September 2026 and supersedes all previous versions from that date.
