Version 2.0
Effective Date: 1 July 2026
1. Introduction
Core24 Fitness (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you join Core24 Fitness, use our services, visit our website or otherwise interact with us.
By becoming a member or using our services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
2. Who We Are
Core24 Fitness
ABN: 99 754 651 906
Address: (Shop 5) 8 Burragah Way, Duncraig WA 6023
Email: [email protected]
Website: www.core24fitness.com.au
3. Information We Collect
Depending on the services you use, we may collect personal information including:
3.1 Personal Information
• Full name
• Date of birth
• Residential address
• Email address
• Telephone number
• Emergency contact details
3.2 Membership Information
• Membership type
• Membership history
• Attendance records
• Access records
• Suspension and cancellation history
3.3 Payment Information
Information necessary to process membership payments through our Direct Debit Provider.
Core24 Fitness does not store complete credit card or banking details.
3.4 Health Information
Where relevant, we may collect information you provide through:
• Pre-Exercise Screening Questionnaires
• Medical declarations
• Injury disclosures
• Health-related information voluntarily provided by you
3.5 CCTV Footage
Our facility operates CCTV surveillance for safety and security purposes.
Footage may contain images of members, visitors and staff.
4. How We Collect Information
We collect information:
• directly from you when you join or contact us;
• through membership forms and online registrations;
• through our website;
• through access control systems;
• through CCTV systems;
• from payment processing providers; and
• from parents or legal guardians where a member is under 18 years of age.
5. Why We Collect Information
We collect personal information to:
• establish and manage memberships;
• provide access to the Club;
• process membership payments;
• communicate with members;
• provide customer service;
• maintain the safety and security of members and staff;
• administer promotions and special offers;
• comply with legal obligations; and
• improve our services and facilities.
6. Marketing Communications
From time to time, Core24 Fitness may send information regarding:
• promotions;
• competitions;
• events;
• new services; and
• special offers.
You may unsubscribe from marketing communications at any time.
Operational communications relating to your membership, payments, access, safety or other important matters may still be sent where reasonably necessary.
7. Disclosure of Information
We may disclose personal information to:
• our Direct Debit Provider;
• membership management software providers;
• access control providers;
• information technology service providers;
• insurers;
• professional advisers;
• emergency services;
• law enforcement agencies; and
• government authorities where required by law.
We do not sell personal information to third parties.
8. CCTV & Security
Core24 Fitness operates CCTV throughout the facility.
CCTV footage may be used for:
• investigating incidents;
• investigating suspected breaches of Club rules or Terms & Conditions;
• protecting the safety and security of members, staff and visitors;
• responding to insurance claims;
• assisting law enforcement agencies; and
• complying with legal obligations.
Members must not interfere with, damage or obstruct security or surveillance equipment.
9. Storage & Security of Information
Core24 Fitness takes reasonable steps to protect personal information from:
• misuse;
• interference;
• unauthorised access;
• unauthorised disclosure;
• loss; and
• modification.
Information is stored electronically using secure systems and service providers.
While Core24 Fitness takes reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed as completely secure.
10. Access & Correction
You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete or out of date, please contact us so that we can update our records.
Core24 Fitness may require verification of identity before providing access to personal information.
11. Children & Young Members
Where a member is under 18 years of age, Core24 Fitness may collect information from and communicate with a parent or legal guardian where reasonably necessary to administer the membership.
For Youth Memberships, parental or guardian consent may be required before membership is approved.
12. Website & Cookies
When you visit our website, certain technical information may be collected automatically, including:
• IP address;
• browser type;
• internet service provider details;
• referring pages and website usage information for analytics, security and website administration purposes;
• device information; and
• website usage information.
Our website may use cookies to improve functionality and user experience.
Most web browsers allow cookies to be disabled, although doing so may affect website performance.
13. Third-Party Service Providers
Core24 Fitness uses third-party providers to assist with:
• membership management;
• access control;
• payment processing;
• website services;
• email communications; and
• information technology services.
These providers may store information on secure servers located within Australia or overseas
14. Changes to this Privacy Policy
Core24 Fitness may update this Privacy Policy from time to time.
The current version will always be available on our website.
Where material changes are made, reasonable efforts will be taken to notify members.
15. Contact Us
If you have questions about this Privacy Policy or the personal information we hold about you, please contact:
Core24 Fitness
ABN: 99 754 651 906
Address: (Shop 5) 8 Burragah Way, Duncraig WA 6023
Email: [email protected]
Website: www.core24fitness.com.au
Version Control
Version: 2.0
Effective Date: 1 July 2026
This Privacy Policy takes effect from 1 July 2026 and supersedes all previous versions from that date.
